FAQ

Frequently Asked Questions

1. What materials are used in TEPPR jewelry?
Our jewelry is made from high-quality materials finished with premium 24K gold plating to provide an elegant and long-lasting shine.

2. Will the jewelry change color or tarnish?
Our 24K gold-plated jewelry is designed to maintain its shine with proper care. Avoid contact with perfumes, chemicals, and water to preserve its beauty.

3. Is your jewelry safe for sensitive skin?
Yes. Our products are made using skin-friendly materials designed for comfortable everyday wear.

4. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times may vary depending on the destination.

5. How long does shipping take?
Orders are typically delivered within 5–12 business days depending on the shipping destination.

6. How can I track my order?
Once your order is shipped, you will receive a tracking number by email to follow your shipment.

7. Is shipping free?
Yes! We offer FREE shipping on all orders worldwide.

8. Can I return an item if I am not satisfied?
Yes. You may request a return within 14 days of receiving your order, provided the item is unused and in its original packaging.

9. How can I contact customer support?
Email: tepprshop@gmail.com
WhatsApp: +971564035442

10. Do you offer discounts or promotions?
Yes. We regularly offer special promotions. Follow our social media pages to stay updated.
Instagram: @tepprshop
TikTok: @teppr0
Facebook: TEPPR