Frequently Asked Questions
Frequently Asked Questions
About Our Products
1. What types of products does TEPPR offer?
TEPPR specializes in healthcare and assistive products including mobility aids (wheelchairs, walkers, rollators), home healthcare equipment (hospital beds, pressure mattresses), daily living aids (bath safety, incontinence products), and health monitoring devices (blood pressure monitors, pulse oximeters).
2. Are your products certified and safe to use?
Yes. We carefully select products that meet quality and safety standards. All products are sourced from trusted suppliers and are designed for safe everyday use.
3. Can I get advice on which product is right for my needs?
Absolutely. Our customer support team is available to help you choose the most suitable product. Contact us via WhatsApp or email and we will guide you.
4. Do you offer products for both elderly individuals and people of determination?
Yes. Our catalog covers a wide range of needs for both elderly individuals and people of determination, including mobility, hygiene, comfort, and health monitoring.
Shipping & Delivery
5. Do you ship across the UAE?
Yes, we deliver to all emirates across the UAE within 3–5 business days.
6. Do you offer international shipping?
Yes, we ship to many countries worldwide. Delivery times may vary depending on the destination.
7. Is shipping free?
Yes! We offer FREE shipping on all orders — no minimum order required.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to follow your shipment in real time.
9. Can large medical equipment be delivered to my home?
Yes. We deliver to your doorstep. For large items such as hospital beds or wheelchairs, please ensure someone is available to receive the delivery.
Returns & Warranty
10. Can I return a product if it does not meet my needs?
Yes. You may request a return within 14 days of receiving your order, provided the item is unused and in its original packaging. For hygiene reasons, certain products such as incontinence items or opened medical consumables cannot be returned.
11. What if I receive a damaged or defective product?
Please contact us within 7 days of receiving the item. We will offer a replacement, full refund, or store credit depending on the situation.
12. Do medical devices come with a warranty?
Warranty terms vary by product and manufacturer. Please check the product page for specific warranty information or contact us for details.
Payment & Support
13. What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
14. How can I contact customer support?
Email: tepprshop@gmail.com
WhatsApp: +971 56 403 5442
Our team is available to assist you in Arabic and English.
15. Do you offer promotions or discounts?
Yes. We regularly offer special promotions. Follow us on social media to stay updated.
Instagram: @tepprshop | TikTok: @teppr0 | Facebook: TEPPR