Frequently Asked Questions

Frequently Asked Questions

What does TEPPR sell?

TEPPR specializes in gold-plated accessories (necklaces, bracelets, bangles, anklets, earring sets) and luxury fragrances for women in the UAE and GCC.

Are your pieces real gold?

Our pieces are gold-plated (18K, 21K, and 24K gold plating) over stainless steel or brass — offering the look and feel of gold at an accessible price.

How long does delivery take?

UAE: 3–5 business days | GCC & International: 7–15 business days.
Free shipping on all orders, no minimum.

Can I return an item?

Yes — within 14 days of delivery for unused items in original packaging. Fragrances must be unopened to be eligible for return.

What payment methods do you accept?

We accept all major credit/debit cards, Tabby (Buy Now Pay Later), and Cash on Delivery.

How do I contact you?

📧 tepprshop@gmail.com | 📱 WhatsApp: +971 56 403 5442
We respond within 24 hours, 7 days a week.